Get the right information. These factsheets and self-help guides are designed to assist you to resolve some problems with Centrelink yourself. If you have a different problem or the factsheet does not answer your questions, please call us for advice.
This guide takes you through the steps of appealing a Centrelink decision you are unhappy with.
This guide explains how carer payment and carer allowance are assessed.
This guide takes you through what to do if you receive a letter or a debt notice from Centrelink’s Online Compliance Intervention System.
This guide explains how you may be entitled to claim compensation if you have been disadvantaged because of a Centrelink error or incorrect advice.
This guide explains what to do if you have a debt that you don’t think you should have to pay back. It goes through the appeal process and explains the kind of evidence you should collect.
This guide takes you through the criteria for eligibility for the disability support pension and what evidence is required when you are appealing a decision rejecting your claim for the disability support pension. It also includes an example doctor letter.
This guide explains the rules around income protection insurance for HESTA members and social security entitlement.
This guide explains how termination payments like unused leave and redundancy payments could affect your eligibility for social security payments and the the waiting periods that may apply.
This guide explains how compensation affects social security entitlement, and what to do if you have run out of money during a compensation preclusion period.
This guide explains how receiving lump sum compensation for personal injury can affect your social security payments.
This guide goes through the situations when you may be exempt from the activity test for newstart allowance and certain other payments due to your medical condition(s).
This guide explains the rules around social security entitlement for newly arrived residents, the waiting periods that apply and when someone can be exempted from those periods.