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Get the right information. These factsheets and self-help guides are designed to assist you to resolve some problems with Centrelink yourself. If you have a different problem or the factsheet does not answer your questions, please call us for advice.

APPEALING A CENTRELINK DECISION*

This guide takes you through the steps of appealing a Centrelink decision you are unhappy with.

CARER PAYMENT & CARER ALLOWANCE

This guide explains how carer payment and carer allowance are assessed. 

CENTRELINK’S ONLINE COMPLIANCE INTERVENTION SYSTEM – ‘ROBODEBTS’*

This guide takes you through what to do if you receive a letter or a debt notice from Centrelink’s Online Compliance Intervention System. 

COMPENSATION FOR DETRIMENT CAUSED BY DEFECTIVE ADMINISTRATION (CDDA)

This guide explains how you may be entitled to claim compensation if you have been disadvantaged because of a Centrelink error or incorrect advice. 

DEBTS*

This guide explains what to do if you have a debt that you don’t think you should have to pay back. It goes through the appeal process and explains the kind of evidence you should collect.

DISABILITY SUPPORT PENSION*

This guide takes you through the criteria for eligibility for the disability support pension and what evidence is required when you are appealing a decision rejecting your claim for the disability support pension. It also includes an example doctor letter. 

HESTA & INCOME PROTECTION

This guide explains the rules around income protection insurance for HESTA members and social security entitlement. 

LEAVING WORK? INCOME MAINTENANCE PERIODS*

This guide explains how termination payments like unused leave and redundancy payments could affect your eligibility for social security payments and the the waiting periods that may apply.  

COMPENSATION PRECLUSION PERIODS*

This guide explains how compensation affects social security entitlement, and what to do if you have run out of money during a compensation preclusion period. 

LUMP SUM COMPENSATION AND CENTRELINK*

This guide explains how receiving lump sum compensation for personal injury can affect your social security payments.

MEDICAL EXEMPTIONS*

This guide goes through the situations when you may be exempt from the activity test for newstart allowance and certain other payments due to your medical condition(s). 

NEWLY ARRIVED RESIDENTS (WAITING PERIODS)

This guide explains the rules around social security entitlement for newly arrived residents, the waiting periods that apply and when someone can be exempted from those periods. 

*This factsheet have been created by the National Security Rights Network, which is the peak community organisation in Australia in the area of social security and family assistance.
Last updated: 6 April 2017

Author: Welfare Rights Centre

The Welfare Rights Centre provides information and advice to people across NSW about their social security rights, entitlements and obligations. The Centre also assists people through the social security review and appeals system. The Centre provides assistance to the community through community development and community education and training. Please call the Welfare Rights Centre if you need some help with a social security problem. Our advice line is 02 9211 5300.