Intake Officer

Thea Butler

We are looking for an Intake Officer to join the team at our Surry Hills office.

Welfare Rights Centre provides free legal information, advice, and representation to help vulnerable people in NSW navigate the complexities of the social security system. We collaborate closely with Economic Justice Australia, our peak organisation, to advocate for a robust social security system as the foundation for a fair, just, and inclusive society.

As our Intake Officer, your primary responsibility will be to handle the intake and assessment of new and existing clients who contact the Welfare Rights Centre by phone or email. You will also play a vital role in recruiting, training and supporting volunteers, while ensuring the smooth operation of our casework management systems. This role operates in a dynamic environment, and adaptability to change is essential.

We’re looking for someone who has at least 6 months’ experience volunteering or working in a community legal centre or who has previously worked with people who live with social and economic disadvantage.

We strongly encourage individuals from diverse backgrounds and experiences to apply.

See the postion description including renumeration and selection criteria here.

HOW TO APPLY:

Please email [email protected] the following documents.

  • Cover letter
  • Claim for position against the selection criteria
  • Your CV

Deadline: Monday 27 January 2025

Please contact Natalie Ross on (02) 9211 5389 if you have any questions