Info Hub

These factsheets and self-help guides are designed to assist you to resolve some problems with Centrelink yourself. If you have a different problem, or the factsheet does not answer your questions, please call us for advice.

APPEALING A CENTRELINK DECISION   WORD or  PDF 

This guide takes you through the steps of appealing a Centrelink decision you are unhappy with.

DEBTS   WORD or PDF

This guide explains what to do if you have a debt that you don’t think you should have to pay back. It goes through the appeal process and explains the kind of evidence you should collect.

DISABILITY SUPPORT PENSION  WORD  or  PDF 

This guide takes you through the criteria for eligibility for the disability support pension and what evidence is required when you are appealing a decision rejecting your claim for the disability support pension. 

CARER PAYMENT & CARER ALLOWANCE   WORD or PDF

This guide explains how carer payment and carer allowance are assessed. 

YOUTH ALLOWANCE   WORD or PDF

This guide explains how a young person can be considered independent, and the process for establishing that it is unreasonable for a young person to live at home. 

LEAVING WORK? THE NEXT STEPS   WORD or PDF

This guide takes you through the process of claiming a payment when you finish employment, and explains the waiting periods that may apply. 

NEW ZEALAND CITIZENS LIVING IN AUSTRALIA   WORD or PDF

This guide explains the strict rules around social security entitlement for New Zealand citizens living in Australia, and the ways in which New Zealand citizens can be paid.

NEWLY ARRIVED RESIDENTS & SOCIAL SECURITY   WORD or PDF

This guide explains the rules around social security entitlement for newly arrived residents, the waiting periods that apply and when someone can be exempted from those periods. 

COMPENSATION PRECLUSION PERIODS   WORD or PDF

This guide explains how compensation affects social security entitlement, and what to do if you have run out of money during a compensation preclusion period. 

CLAIMING COMPENSATION FROM CENTRELINK   WORD or PDF

This guide goes through the process of making a claim for compensation if Centrelink caused you financial loss through defective administration or incorrect advice.

EARLY RELEASE OF SUPERANNUATION   WORD or PDF

This guide explains the rules for accessing your superannuation early.

HESTA, DISABILITY & INCOME PROTECTION WORD or PDF

This guide explains the rules around income protection insurance and social security entitlement.