Our Casework Administration volunteers answer incoming calls, respond to website inquiries, undertake file and data management, and provide paralegal support to extend the capacity of our office administration and casework practice.
Casework Administration volunteers usually spend around six months answering calls and undertaking administrative duties until becoming competent users of our operating systems. Volunteers may then be offered an opportunity to take up paralegal duties, which can include contacting clients, sitting in on client interviews, taking interview notes, and drafting documents. You can learn more about the role of a Casework Administration volunteer here.
Casework Administration volunteers must be well organised and have the ability to communicate with a wide range of people in a kind, confident and respectful manner. They must also have a genuine interest in supporting our service to help vulnerable people access their social security rights.
Volunteers are required to work a weekly 4-hour shift at our Surry Hills office for a minimum of six months. We provide a full induction process, ongoing support and supervision.
Casework Administration volunteer recruitment occurs twice a year when we advertise on this page but you can complete the simple form below at any time to indicate your interest and we’ll be in touch when we’re next recruiting. Please note, we will contact everyone who expresses an interest regardless of social security or casework experience.
Our Communications volunteers assist with research and other tasks to further our communications strategy, including producing content for our social media platforms. Tasks include written communications, graphic design, scheduling and other administration supporting the Centre’s social media and communications strategies.
Communications volunteers work across a wide range of tasks, so we can modify your work to suit your skills and interests. You can read more about being a Communications volunteer here.
All volunteers undergo an induction process and are supported and supervised. Volunteers are required to work a weekly 4-hour shift for a minimum of six months. Work can be completed in our Surry Hills office or remotely.
We regularly recruit for Communications volunteers. You can indicate your interest by completing the form below.