We are committed to providing services that are accessible to everyone, while prioritising people most in need of assistance.
We have taken a range of measures to increase access to:
We are committed to ensuring the cultural safety of Aboriginal and Torres Strait Islander clients at all times, including by:
- ensuring that the cultural needs of Aboriginal and Torres Strait Islander clients are respected and met when planning and delivering services;
- understanding and recognising that Aboriginal and Torres Strait Islander clients face particular challenges in their engagement with the welfare system and the legal system; and
- continuing to develop and maintain relationships with Aboriginal and Torres Strait Islander communities and organisations.
Our website is designed to be accessible to the widest audience possible.
We have developed our website to conform to Level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, which aims to make content accessible to a wide range of people including people with a range of different disabilities.
Our site is designed to work effectively with current browsers and assistive technologies such as screen readers.
We would welcome any feedback regarding accessibility. Please let us know by emailing firstname.lastname@example.org.
We work to ensure our advice and casework services prioritise people most in need of assistance to address their problem with Centrelink payments.
Our services are primarily provided over the phone which means most people living in NSW can access our service regardless of geographic location or limited mobility. We also offer face-to-face or video conferences on request. Our office is accessible to people with limited mobility.
If you would prefer to access our services through an interpreter, we will arrange an interpreter. We can also use the National Relay Service to communicate with hearing impaired clients, including Auslan interpreters.
If you request the involvement of a support worker or other third party to support your efforts to resolve your Centrelink issue, we will work to accommodate your request.
If you do not have internet access or would prefer not to use online information, we can provide resources in hard copy by mail.
If you need support but you are not eligible to receive advice or ongoing assistance from us, we will provide you with appropriate information and referrals.
If you are not satisfied with the service you have received, you can send an email to email@example.com or complete our feedback and complaints form. Our Feedback & Complaints Policy is also available on request.