The challenge

• The social security system is difficult for people to navigate and the law and policy is harsh
• Many people are unable to access income support and are burdened with unjust debts
• Demand for support far exceeds the capacity of an individual organisation
• An increase in the capability of the community sector would allow more people to be supported to navigate the social security system

Our actions

• Provide free legal services, including legal advice, representation and referrals on social security issues
• Engage in strategic legal representation that highlights advocacy, policy and law reform to change systemic social security problems
• Empower the community service sector to help more people access Centrelink payments and navigate its processes to resolve their Centrelink problems
• Focus on vulnerable populations, including First Nations peoples, people with disabilities, and those facing homelessness or domestic violence
• Maintain and develop partnerships to support our work; pro bono partners, volunteer programs, extending our education and funding to support our organisational goals
• Measure and analyse the increase in: clients served; education & training delivered; submissions and publications; and engagement with policy makers in inquiries and reforms

Our results

• Increased access to Centrelink support for those experiencing disadvantage
• Increased capacity in our community and service sector to address social security issues
• Reduction in systemic barriers to social security

To create change

• Access to justice for people with Centrelink problems
• A fair, just, accessible and adequate social security system
• Improved wellbeing and access to income support for the people of NSW