During 2021/22, we worked:

• to achieve positive outcomes for people navigating the social security system
• to seek a fair and accountable social security system
• towards reconciliation with Aboriginal and Torres Strait Islander peoples
• to use our organisational strength and sustainability to underpin our social security expertise and deliver a quality legal service

We worked through the second COVID-19 lockdown, the early 2022 Omicron wave, devastating floods and continuing economic turmoil to provide expert advice and assistance to almost 2000 people trying to access their rights under social security law.

Consistent with our objective to increase the availability of support for people struggling with Centrelink problems, we delivered training to more than 700 community workers on social security topics ranging from Disability Support Pension to debt.

We were also active in the law reform space, working with Economic Justice Australia to conduct research, prepare submissions and advocate for change to make the social security system more responsive to people’s needs, including target efforts to improve the systems responsiveness around disability and domestic violence,.